At SkyCity, we recognise that sustainability is critical to all levels of our business and operations.


Part of being a responsible business is understanding the impacts arising from our operations. The aim of this understanding is to enable positive impacts to be fostered and negative impacts to be, at the very least, mitigated and ideally abated. This is particularly true when there is potential for harm to either people or the environment.

SkyCity is committed to maintaining the highest levels of sustainability objectives and practices. Our sustainability initiatives are focused on doing good for our customers, our employees, our communities, our suppliers, our environment and our shareholders. Our objective is to ensure that our strategic decisions strengthen the communities we operate in and provide environments and opportunities for our customers, suppliers and staff to enjoy, to be entertained and to be safe.

Our Sustainability Framework and Strategy

In 2016, after engaging with both internal and external stakeholders on which sustainability issues were most relevant to SkyCity’s business, we adopted our first set of sustainability goals, priority actions and targets and developed a materiality matrix to identify a set of priority impact areas and issues for the business. This framework was subsequently refined in 2018 to incorporate global trends and local market conditions in our approach to, and assessment of, risks and opportunities, culminating in a refreshed set of sustainability pillars. Given the considerable external and internal change in relation to sustainability practices, perspectives and operating context, we commenced a review of SkyCity’s sustainability framework and strategy in early 2022 - the purpose of which was to understand the drivers for sustainability for SkyCity into the early-mid 2020s, adopt a fit-for-purpose framework for driving sustainability decisions in the business, and gain confidence that SkyCity’s sustainability activity was aligned to organisational purpose and strategy and reflective of the operating context. Following the review, we adopted a new integrated business strategy from 1 July 2022 that integrates environmental, social, and governance considerations into our current business strategy.

In mid-2022, SkyCity also developed and adopted a new three-year sustainability implementation plan for FY23 – FY25 which reflects the priority sustainability activity underpinning our new integrated business strategy. The areas identified as priority issues are those considered highly material for SkyCity’s business and for our stakeholders. We continue to focus on embedding our sustainability framework and strategy into all levels of the organisation and in the way SkyCity operates.

What Matters Most

We undertake a materiality assessment on a regular basis to prioritise the issues that are most important to our business and key stakeholders in the short, medium, and long term. The materiality assessment determines issues critical to SkyCity’s financial performance and its broad set of stakeholders, including investors, employees, customers, wider society and the environment.

In May 2023, we conducted a materiality assessment with key stakeholders with the assistance of an independent consultant. Stakeholders were asked to identify and score SkyCity’s most material topics from a shortlist of potentially material issues identified by the SkyCity Senior Leadership Team and expert advice using the International Framework’s definition of materiality. The shortlist was derived from a longer list of relevant matters identified via desktop research, a scan of media and industry best practices, insights from the SkyCity Senior Leadership Team and Board, the review of SkyCity’s sustainability framework and strategy in early 2022, and a review of SkyCity’s most recent materiality assessment process in 2020.


An Award-Winning Business

We play a significant role in our communities and are proud of the contribution we make to the communities we operate in. It has taken significant skill, energy, and dedication from our team to continue to deliver a high standard of excellence in such an uncertain operating landscape and this has been recognised in a number of industry accolades over the period.

  • Depot, Gusto at the Grand, The Sugar Club, and MASU by Nic Watt each received one hat in the Cuisine Good Food Awards 2021/22
  • SkyCity Auckland named Oceania's Leading Casino Resort 2021 in the World Travel Awards 
  • The Grand by SkyCity named a nominee in the World's Leading Business Hotel 2021 category in the World Travel Awards
  • Sky Tower awarded the Qualmark Gold Award for sustainable tourism 
  • Sol Bar and Restaurant named Restaurant of the Year at the South Australian Restaurant and Catering Award

Eos by SkyCity awarded:

  • Best New Tourism Business at the South Australian Tourism Awards
  • Best Deluxe Hotel in South Australia at the Australian Hotels Association SA Awards for Excellence
  • Best New Hotel at the Hotel Management Awards for Hotel and Accommodation Excellence
  • Bronze medal in Australia’s Best New Tourism Business category at the 2021 Qantas Australian Tourism Awards

The Guardsman: 

  • Best Tourism Restaurant at the South Australian Tourism Awards
  • Bronze medal in the Tourism Restaurants and Catering Services category at the 2021 Qantas Australian Tourism Awards 
  • Bowl and Social was named winner of the Best Leisure & Entertainment category at the Hamilton Central Business Association Awards 2021