OUR CUSTOMERS

At our core, SkyCity is a provider of casino entertainment. The promotion of responsible gaming and safe consumption of alcohol are topics at the heart of our business.

OUR HIGHLIGHTS:

• In the 2019 SkyCity Employee Engagement Survey, our staff rating as a ‘responsible host’ was 88% - an increase of 2% from the 2017 survey
• Reviewed our Host Responsibility Programmes against a leading Australian casino operator, which showed we are well placed in leading host responsibility operations
• Commenced a limited facial recognition technology trial across the SkyCity Auckland and SkyCity Hamilton sites and selected a preferred supplier
• Upgraded the predictive algorithm model in place at our largest and busiest SkyCity Auckland property to enhance and improve SkyCity’s ability to identify potential at-risk gamblers, which will be operational in early FY20
• Increased our observation and reporting of potential problem gambling indicators
• Increased our preventative interactions through our Customer Service Ambassadors at our Auckland site
• Welcomed problem gambling support providers into the SkyCity Auckland casino to raise their profile with customers during Gambling Harm Awareness Week in New Zealand

OUR PEOPLE

As a major employer with over 5,000 staff and growing, we know that taking care of our people is the key to creating a great place to work.

OUR HIGHLIGHTS:

• Tahuna Te Ahi, a bespoke programme developed for SkyCity’s New Zealand-based employees to provide accelerated leadership development specifically for Māori employees, won the 2018 Deloitte Top 200 Diversity & Inclusion Leadership Award and was named as a Platinum winner in the Best Learning & Development Project – Leadership Capability category at the international LearnX Awards
• 31 employees graduated from the SkyCity Emerging Leaders Programme, a bespoke programme designed to accelerate the development of our best front-line talent
• SkyCity managers completed a further 570 hours of White Ribbon training across the business to assist them to recognise the signs of family violence and respond accordingly
• 12 staff took up the opportunity to enrol in a 36-week Te Reo Māori language course
• Continued to focus on improving our health and safety performance against our four health and safety goals set out in our Group Health and Safety Strategy for 2019–2021
• Established the SkyCity Inclusion Council to support the embedding of an authentic and inclusive culture within SkyCity Auckland
• Awarded the Gender Tick in recognition of SkyCity’s commitment to providing a fair workplace for all employees
• Became a Platinum Partner of Women in Gaming and Hospitality Australasia broadening the industry body’s reach to New Zealand and Adelaide
• Launched Culture Capital for Executives, a bespoke programme for SkyCity executives, which aims to build confidence and capability to engage authentically with Māori and people from indigenous cultures

Our Communities

Our aim is to create value in our business and in the communities in which we operate.

We understand that to do this we need to engage meaningfully with our communities, listen to their critical needs and expectations, and respond through developing meaningful community partnerships and by taking action to address key issues in our operations.

OUR HIGHLIGHTS:

• Spent over $450 million with a vast array of suppliers of goods and services (assured) •
• Helped to raise more than $1.3 million for Leukaemia & Blood Cancer New Zealand in the 15th Firefighter Sky Tower Stair Challenge (not assured)
• Helped to raise over $85,000 for Variety – The Children’s Charity in the 7th annual Variety of Chefs campaign (not assured)
• Paid a total of $4.0 million to the four New Zealand SkyCity Community Trusts for distribution to communities in the Auckland, Waikato and Queenstown Lakes regions – of which $2.8 million was distributed by the Trusts in FY19 (assured)
• Launched the Nikau Project, a youth employment programme with a focus on developing work-ready skills – with the first cohort of 15 participants joining the SkyCity Auckland pilot programme in June 2019
• SkyCity’s partnership with Te Puni Kōkiri has enabled young Māori to access cadetships which support their transition into employment with SkyCity
• Established Te Roopu Māori o SkyCity, an internal Employee Resource Group, to support authentic engagement with Māori staff

Our SUPPLIERS

We are dedicated to growing in a sustainable manner with a commitment to environmental sustainability as a foundation for successful economic, social and cultural development.

OUR HIGHLIGHTS:

• 379kg of food donated to Kaivolution in FY19 and a total of 2,647kg since March 2015 (not assured)
• 314 tonnes of food waste collected from all SkyCity Auckland kitchens and commercially composted offsite to be used on New Zealand soils to aid the horticulture industry (assured)
• Measured, audited and verified SkyCity’s carbon footprint for FY15–FY18 through the Certified Emissions Measurement and Reduction Scheme programme operated by Enviro-Mark Solutions
• Submitted to the Science Based Targets (SBT) initiative, a partnership between CDP, the United Nations Global Compact, the World Resources Institute and the World Wildlife Fund, to set science-based reduction targets from our FY15 base year
• SkyCity was the first hospitality business in Oceania to set science-based targets to help keep the rise in global temperature to well below 2°C
• SkyCity will be among the first major New Zealand companies to go carbon neutral, achieving carbon neutrality across our New Zealand sites in 2019
• The Sugar Club developed New Zealand’s first ever low carbon menu in partnership with Enviro-Mark Solutions and WWF New Zealand and included a ‘low carbon icon’ into the restaurant menu

Our Environment

We are dedicated to growing in a sustainable manner with a commitment to environmental sustainability as a foundation for successful economic, social and cultural development.

OUR HIGHLIGHTS:

• 379kg of food donated to Kaivolution in FY19 and a total of 2,647kg since March 2015 (not assured)
• 314 tonnes of food waste collected from all SkyCity Auckland kitchens and commercially composted offsite to be used on New Zealand soils to aid the horticulture industry (assured)
• Measured, audited and verified SkyCity’s carbon footprint for FY15–FY18 through the Certified Emissions Measurement and Reduction Scheme programme operated by Enviro-Mark Solutions
• Submitted to the Science Based Targets (SBT) initiative, a partnership between CDP, the United Nations Global Compact, the World Resources Institute and the World Wildlife Fund, to set science-based reduction targets from our FY15 base year
• SkyCity was the first hospitality business in Oceania to set science-based targets to help keep the rise in global temperature to well below 2°C
• SkyCity will be among the first major New Zealand companies to go carbon neutral, achieving carbon neutrality across our New Zealand sites in 2019
• The Sugar Club developed New Zealand’s first ever low carbon menu in partnership with Enviro-Mark Solutions and WWF New Zealand and included a ‘low carbon icon’ into the restaurant menu