At SkyCity, we recognise that sustainability is critical to all levels of our business and operations.


As a casino operator, we must continually focus on our social licence to operate. SkyCity is committed to maintaining the highest levels of sustainability objectives and practices, with priority given to minimising the impacts associated with problem gambling as an area of primary focus.

Our sustainability initiatives are focused on doing good for our customers, our employees, our communities, our suppliers, our environment and our shareholders. Our objective is to ensure that our strategic decisions strengthen the communities we operate in and provide environments and opportunities for our customers, suppliers and staff to enjoy, to be entertained and to be safe.

Our Sustainability Framework and Strategy

In 2016, after engaging with both internal and external stakeholders on which sustainability issues were most relevant to SkyCity’s business, we adopted our first set of sustainability goals, priority actions and targets and developed a materiality matrix to identify a set of priority impact areas and issues for the business. This framework was subsequently refined in 2018 to incorporate global trends and local market conditions in our approach to, and assessment of, risks and opportunities, culminating in a refreshed set of sustainability pillars.

SkyCity has also developed and adopted a new three-year sustainability implementation plan for FY23 – FY25 which reflects the priority sustainability activity underpinning our new integrated business strategy. We continue to focus on embedding our sustainability framework and strategy into all levels of the organisation and in the way SkyCity operates. As part of this implementation plan, SkyCity will report on its progress in relation to sustainability priorities, objectives and activities against its integrated business strategy from FY23 onwards rather than against the previous sustainability pillars. 




Awarded to various community groups and organisations in New Zealand



Donated by SkyCity Community Trusts since 1996



in waste sent to landfill since 2015



Filled by internal SkyCity candidates 



In dividends paid to shareholders during FY22 

An Award-Winning Business

We play a significant role in our communities and are proud of the contribution we make to the communities we operate in. It has taken significant skill, energy, and dedication from our team to continue to deliver a high standard of excellence in such an uncertain operating landscape and this has been recognised in a number of industry accolades over the period.

  • Depot, Gusto at the Grand, The Sugar Club, and MASU by Nic Watt each received one hat in the Cuisine Good Food Awards 2021/22
  • SkyCity Auckland named Oceania's Leading Casino Resort 2021 in the World Travel Awards 
  • The Grand by SkyCity named a nominee in the World's Leading Business Hotel 2021 category in the World Travel Awards
  • Sky Tower awarded the Qualmark Gold Award for sustainable tourism 
  • Sol Bar and Restaurant named Restaurant of the Year at the South Australian Restaurant and Catering Award

Eos by SkyCity awarded:

  • Best New Tourism Business at the South Australian Tourism Awards
  • Best Deluxe Hotel in South Australia at the Australian Hotels Association SA Awards for Excellence
  • Best New Hotel at the Hotel Management Awards for Hotel and Accommodation Excellence
  • Bronze medal in Australia’s Best New Tourism Business category at the 2021 Qantas Australian Tourism Awards

The Guardsman: 

  • Best Tourism Restaurant at the South Australian Tourism Awards
  • Bronze medal in the Tourism Restaurants and Catering Services category at the 2021 Qantas Australian Tourism Awards 
  • Bowl and Social was named winner of the Best Leisure & Entertainment category at the Hamilton Central Business Association Awards 2021

5 Sustainability Pillars



The promotion of responsible gaming and safe consumption of alcohol are topics at the heart of our business.


  • Expanded our New Zealand host responsibility training programme to include a virtual module for ‘Level 2’ training and scenario-based training for customer facing teams 

  • Further enhanced our re-entry processes with the introduction of mandatory pre-commitment plans for re-entry customers at SkyCity’s New Zealand casinos 

  • Updated the internal data used to support the Focal algorithm with the latest behavioural criteria 

  • Upgraded iTrak, SkyCity’s customer relationship management (CRM) tool for host responsibility


  • Continue to enhance and further embed a culture of customer care within SkyCity

  • Maximise the use of existing host responsibility technologies across all SkyCity properties and investigate new technologies entering the market

  • Develop an effective technological solution to monitor uncarded gaming play

  • Continued alignment of host responsibility practices across the SkyCity casinos

We take our responsibilities to minimise risk and harm from problem gambling very seriously


As a major employer with around 4,000 staff, we know that taking care of our people is the key to creating a great and safe place to work.

We aim to create an environment where our people are at the centre and ensure that our staff can work safely, are motivated to work hard, progress in their careers, and have the tools and knowledge they need to look after both themselves and our customers.


  • Nominated as a finalist in the Diversity and Inclusion Leadership Award at the 2021 Deloitte Top 200 Awards for Te Roopū Māori o SkyCity 

  • Achieved Gender Tick and Rainbow Tick reaccreditation

  • Launch of the Good Yarn mental health literacy programme


  • Ensure Group implementation of our five-year Health, Safety and Wellbeing Strategy Plan into FY23 and reduce our injury frequency rates and injury management costs 

  • Enhance and build the health and safety risk management capability of our people 

  • Continue our focus on closing SkyCity’s gender and ethnic pay gaps and on the representation of women and ethnic minorities in our leadership teams

  • Make progress towards ensuring the SkyCity Adelaide employee population reflects South Australia with a target of 1.49% of employees identifying as Aboriginal or Torres Strait Islander

  • Retain employees by offering access to career paths within SkyCity, targeting 40%+ of vacancies filled internally

  • 100% of eligible employees have completed mandatory compliance training requirements

A great place to work where our people are empowered to grow and achieve

Our Communities

Our aim is to create value in our business and in the communities in which we operate.

We understand that to do this we need to engage meaningfully with our communities, listen to their critical needs and expectations, and respond through developing meaningful community partnerships and by taking action to address key issues in our operation.


  • SkyCity Hamilton continued its support of women’s sports by sponsoring the women’s cricket team, the Northern Spirit, and netball team, Waikato Bay of Plenty Magic

  • SkyCity contributed a total of $3.0 million to the SkyCity Community Trusts for distribution to community groups and organisations in the Auckland, Waikato, and Queenstown Lakes regions

  • Welcomed the 50th young person into Project Nikau, SkyCity's youth employment programme focused on offering employment, training and a career path to young people from disadvantaged backgrounds

  • Continued our sponsorship of First Foundation, the Gateways Programme, and TupuToa as part of SkyCity's ongoing commitment to youth employment

FY23 Focus Areas:

  • Onboard up to 60 new rangatahi (young people) through the Project Nikau Academy and support our existing Project Nikau cohort to develop their career paths at SkyCity 

  • Continue our collaboration with the SkyCity Community Trusts through funding programmes that support rangatahi, and the provision of services that meet community wellbeing and resilience needs

Serve a social purpose by investing in the local economies and communities in which we operate


We can leverage our relationships with other organisations to promote positive outcomes in areas of impact such as anti-corruption, responsible political advocacy, fair competition, and promoting social and environmental responsibility in our supply chain.


  • Key SkyCity Adelaide suppliers joined the EcoVadis programme

  • Modern slavery training rolled out across key stakeholders in the business


  • Continue to influence suppliers to improve performance relating to SkyCity’s priority issues
  • Managing the disrupted global supply chain issues without compromising on progress made to date
  • Continue our programme of work to better understand the risks of modern slavery in our supply chain
Our procurement practices emphasise relationships and trust


We are dedicated to growing in a sustainable manner with a commitment to environmental sustainability as a foundation for successful economic, social and cultural development.


  • Development of a de-carbonisation roadmap to guide SkyCity towards its science-based targets
  • Continued reduction in the use of single-use plastics across all SkyCity properties (against the 30 June 2020 baseline) assisted by COVID-19 mandated property closures
  • Achieved carbon zero status for the SkyCity Group (by way of offset thorough Toitū Envirocare)
  • Installation of four EV chargers at the SkyCity Hamilton car park and agreement for installation of EV chargers at SkyCity Auckland car park


  • Recalibrate climate change action plan
  • Continued focus on reducing carbon emissions across the Group by 25% by 2025 (38% reduction in Scope 1 & 2 by 2030 and 73% by 2050)
  • Continued focus on waste diversion from landfills, including a 5% reduction year on year in waste to landfill
  • Preparation for climate risk assessment and reporting (TCFD) which will commence in FY24
  • Continued focus on supply chain sustainability by ensuring 100% of contracted suppliers are engaged to discuss measuring emissions and setting science aligned targets
  • Achieve a 10% reduction year on year in single-use plastic products
  • Enhance employee knowledge of, and engagement on, sustainability
  • Continuous improvement in SkyCity's EcoVadis score to achieve the benchmark score of 55
Our commitment to the environment is fundamental.