OUR CUSTOMERS

The promotion of responsible gaming and safe consumption of alcohol are topics at the heart of our business.

FY22 PERFORMANCE HIGHLIGHTS:

• Expanded our New Zealand host responsibility training programme to include a virtual module for ‘Level 2’ training and scenario-based training for customer facing teams 

• Further enhanced our re-entry processes with the introduction of mandatory pre-commitment plans for re-entry customers at SkyCity’s New Zealand casinos 

• Updated the internal data used to support the Focal algorithm with the latest behavioural criteria 

• Upgraded iTrak, SkyCity’s customer relationship management (CRM) tool for host responsibility

FY23 FOCUS AREAS:

• Continue to enhance and further embed a culture of customer care within SkyCity

• Maximise the use of existing host responsibility technologies across all SkyCity properties and investigate new technologies entering the market

• Develop an effective technological solution to monitor uncarded gaming play

• Continued alignment of host responsibility practices across the SkyCity casinos

OUR PEOPLE

As a major employer with around 4,000 staff, we know that taking care of our people is the key to creating a great and safe place to work.

We aim to create an environment where our people are at the centre and ensure that our staff can work safely, are motivated to work hard, progress in their careers, and have the tools and knowledge they need to look after both themselves and our customers.

 FY22 PERFORMANCE HIGHLIGHTS:

• Nominated as a finalist in the Diversity and Inclusion Leadership Award at the 2021 Deloitte Top 200 Awards for Te Roopū Māori o SkyCity 

• Achieved Gender Tick and Rainbow Tick reaccreditation

• Launch of the Good Yarn mental health literacy programme

FY23 FOCUS AREAS:

• Ensure Group implementation of our five-year Health, Safety and Wellbeing Strategy Plan into FY23 and reduce our injury frequency rates and injury management costs 

• Enhance and build the health and safety risk management capability of our people 

• Continue our focus on closing SkyCity’s gender and ethnic pay gaps and on the representation of women and ethnic minorities in our leadership teams

• Make progress towards ensuring the SkyCity Adelaide employee population reflects South Australia with a target of 1.49% of employees identifying as Aboriginal or Torres Strait Islander

• Retain employees by offering access to career paths within SkyCity, targeting 40%+ of vacancies filled internally

• 100% of eligible employees have completed mandatory compliance training requirements

Our Communities

Our aim is to create value in our business and in the communities in which we operate.

We understand that to do this we need to engage meaningfully with our communities, listen to their critical needs and expectations, and respond through developing meaningful community partnerships and by taking action to address key issues in our operation.

FY22 PERFORMANCE HIGHLIGHTS:

• SkyCity Hamilton continued its support of women’s sports by sponsoring the women’s cricket team, the Northern Spirit, and netball team, Waikato Bay of Plenty Magic

• SkyCity contributed a total of $3.0 million to the SkyCity Community Trusts for distribution to community groups and organisations in the Auckland, Waikato, and Queenstown Lakes regions

• Welcomed the 50th young person into Project Nikau, SkyCity's youth employment programme focused on offering employment, training and a career path to young people from disadvantaged backgrounds

• Continued our sponsorship of First Foundation, the Gateways Programme, and TupuToa as part of SkyCity's ongoing commitment to youth employment

FY23 Focus Areas:

• Onboard up to 60 new rangatahi (young people) through the Project Nikau Academy and support our existing Project Nikau cohort to develop their career paths at SkyCity 

• Continue our collaboration with the SkyCity Community Trusts through funding programmes that support rangatahi, and the provision of services that meet community wellbeing and resilience needs

Our SUPPLIERS

We can leverage our relationships with other organisations to promote positive outcomes in areas of impact such as anti-corruption, responsible political advocacy, fair competition, and promoting social and environmental responsibility in our supply chain.

FY22 PERFORMANCE HIGHLIGHTS:

• Key SkyCity Adelaide suppliers joined the EcoVadis programme

• Modern slavery training rolled out across key stakeholders in the business

FY23 FOCUS AREAS:

• Continue to influence suppliers to improve performance relating to SkyCity’s priority issues
• Managing the disrupted global supply chain issues without compromising on progress made to date
• Continue our programme of work to better understand the risks of modern slavery in our supply chain

Our ENVIRONMENT

We are dedicated to growing in a sustainable manner with a commitment to environmental sustainability as a foundation for successful economic, social and cultural development.

FY22 PERFORMANCE HIGHLIGHTS

• Development of a de-carbonisation roadmap to guide SkyCity towards its science-based targets
• Continued reduction in the use of single-use plastics across all SkyCity properties (against the 30 June 2020 baseline) assisted by COVID-19 mandated property closures
• Achieved carbon zero status for the SkyCity Group (by way of offset thorough Toitū Envirocare)
• Installation of four EV chargers at the SkyCity Hamilton car park and agreement for installation of EV chargers at SkyCity Auckland car park

FY23 FOCUS AREAS:

• Recalibrate climate change action plan
• Continued focus on reducing carbon emissions across the Group by 25% by 2025 (38% reduction in Scope 1 & 2 by 2030 and 73% by 2050)
• Continued focus on waste diversion from landfills, including a 5% reduction year on year in waste to landfill
• Preparation for climate risk assessment and reporting (TCFD) which will commence in FY24
• Continued focus on supply chain sustainability by ensuring 100% of contracted suppliers are engaged to discuss measuring emissions and setting science aligned targets
• Achieve a 10% reduction year on year in single-use plastic products
• Enhance employee knowledge of, and engagement on, sustainability
• Continuous improvement in SkyCity's EcoVadis score to achieve the benchmark score of 55