AT THE HEART OF SKYCITY’S BUSINESS LIES A COMMITMENT TO CORPORATE SOCIAL RESPONSIBILITY (CSR). WE ARE COMMITTED TO SHOWING LEADERSHIP IN THIS AREA.
SKYCITY is a responsible member of every community in which we operate. We maintain operational supervision of our corporate social responsibility ("CSR") activities through clearly defined policy and effective management. Our dedicated, governance-led CSR Committee develops and maintains our CSR strategy, policies and monitors our performance.
Underpinning our CSR policies are five pillars of excellence - responsible gambling, community involvement and development, labour practices and human rights, environment and fair operating practices.
These five pillars of excellence reinforce our commitment to the SKYCITY community, which includes employees, our customers, our shareholders and the community and environment in which we operate. It is what enables us to achieve award-winning results across our Australasian footprint.
FROM LANDFILL TO BECOME COMPOST AT SKYCITY AUCKLAND IN FY18
THROUGH INSTALLATION OF LED LIGHTS AT SKYCITY AUCKLAND
BY SKYCITY COMMUNITY TRUSTS SINCE 1996
ON MAIN GAMING FLOOR IN AUCKLAND WITH NEW DEDICATED CUSTOMER SERVICE AMBASSADORS
We are proud to be recognised for the contributions we make to the community, the ongoing development of our staff and as industry leaders.
*Associate Professor Dr Paul Delfabbro, University of Adelaide. Submission to New Zealand Gambling Commission 2013.
We are the only gaming operator in New Zealand to offer voluntary pre-commitment on our gaming machines, enabling customers to set limits on what they spend in terms of time and/or money. Our Customer Service Ambassadors are situated on the main gaming floor in Auckland 24 hours a day seven days a week, interacting with people, and helping with any problems that may arise.
Our casinos additionally offer extensive information for customers about exclusion options and referral details to problem gambling support services, including gambling help-lines and face-to-face counselling organisations. We work closely with problem gambling service providers to assist in providing support to customers and others affected by gambling problems.
Our initiatives are world-leading across a complex where 30,000 people come and go on a daily basis.
We invest significantly in host responsibility and all staff receive host responsibility training. Our casinos are highly supervised gaming venues with hundreds of CCTV cameras, very experienced security, and surveillance staff who provide unprecedented safety.
We take all practicable steps to ensure under-aged persons do not enter our gaming areas. In New Zealand, the minimum age for entry to our casinos is 20 years. In Australia, it is 18 years. We are proactive in communicating with our customers around acceptable behaviour on our premises, including alcohol consumption, threatening or abusive behaviour and unattended children.
Our financial contributions include donations, fundraising, sponsorships, in-kind support and Community Trust grants for a wide range of community groups and activities, as well as contributions through rates, taxes and spending on salaries and wages, goods and services.
We actively participate in local business activities and tourism promotions as well as civic, state and national development. Our collaboration incubator programme focuses on developing the not-for-profit sector’s understanding of, and capacity for, collaborative leadership.
We work closely with community groups and support local events and activities. We are increasingly prioritising grants to collaborative organisations and initiatives for the greater community benefit. Our partnerships with local organisations continue to grow in every community in which we operate.
Since establishing the SKYCITY Auckland Community Trust in 1996, we have been proud to distribute over NZ$51.2 million to more than 4,300 community groups and organisations, large and small, through our three Community Trusts in Auckland, Hamilton and Queenstown.
We have five comprehensive policies that underpin our commitment to human rights:
We are active in recruiting and retaining diversity. We welcome people with the right talents from all sorts of backgrounds. As a business that revolves around people, it is vital to us that all our people are supported, included and valued.
We have people from 85 different ethnicities and 5% of our staff identify as part of the Lesbian, Gay, Bisexual, Transgender, Takatapui and Intersex (LGBTTI) community.
Where we have identified inclusion opportunities we have instituted specific initiatives to support Maori, Pasifika and indigenous Australians, people with intellectual disabilities, disenfranchised youth, solo parents, and to promote gender pay equality.
To further encourage inclusiveness, we have rolled out diversity and inclusion training for managers to raise awareness of unconscious bias in recruitment and selection processes.
Since 2010, we have completed an annual engagement survey to better understand our people, their satisfaction and how our recruitment and retention processes affect them. Our commitment to diversity is taken very seriously by the SKYCITY Board of Directors and we formally report on our outcomes in this area as an ASX and NZX listed company.
We understand that by encouraging diversity in our workforce, we strengthen our market-leading employment brand and will actively draw people to our businesses from many different backgrounds.
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We see environmental education and capacity building as fundamental to promoting the development of sustainable societies and lifestyles and to helping us maintain our reputation in communities.
Our commitment across the group includes treatment of waste and recycling, reduction in energy consumption, heating ventilation and air conditioning (HVAC) improvements, water conservation, alternative power options and implementation of energy saving initiatives and infrastructure, reduction in chemical usage and the creation of green walls.
SKYCITY has a strong commitment to urban renewal – an area that brings strong benefits to the communities in which we operate. Successes like SKYCITY Auckland’s Federal Street have proven that inner city revitalisation is both desirable and beneficial. Our projects at the Adelaide riverbank precinct and the New Zealand International Convention Centre (NZICC) will add new vitality to places that must compete for visitors against an increasingly global and competitive backdrop. Both projects will generate jobs not only during the construction phases but ongoing, helping to drive economic growth for both communities.
Procurement is managed on a site-by-site basis, with Procurement Managers reporting directly to the site General Managers. Economies of scale are leveraged across properties where possible and we share best-practice initiatives across our wider organisation.
We have included CSR measurements as part of our supplier selection criteria, covering areas such as sustainability, packaging and waste management. These measures protect our reputation nationally and as a business, help offset our social impacts and add to our bottom line efficiency.
Through our Ethical Sourcing Code, we actively select suppliers and partners who we recognise as positively influencing social, ethical and environmental performance, including ethical labour practices such as diversity.
Additional areas where we look for performance standards include regulatory compliance, health and safety, environmental management systems and ISO accreditation.