Our commitment to responsible business practices drives everything we do. We prioritise sustainability, fostering positive impacts while mitigating harm to people and the environment.
Our Host Responsibility Programme ensures safe gambling environments through mandatory carded play, enhanced facial recognition, staff training, and PatronScan implementation. Since 1996, SkyCity Community Trusts have supported more than 5,000 groups, funding community development initiatives. We proudly sponsor sports teams, local events, and charities, partnering with Leukaemia & Blood Cancer NZ, and Variety.
Through these efforts, we strive to strengthen communities, support families, and provide safe, entertaining, and responsible experiences for all.
SkyCity prioritizes sustainability, fostering positive impacts while mitigating harm to people and the environment, ensuring responsible operations and community well-being.
SkyCity upholds strong Host Responsibility standards, ensuring safe gambling environments. Measures include mandatory carded play, enhanced facial recognition, staff training, and PatronScan implementation to minimize harm.
Since 1996, SkyCity Community Trusts have supported over 5,000 groups, funding community development and charitable initiatives to strengthen families and communities.
SkyCity sponsors sports teams, local events, and charities, partnering with Leukaemia & Blood Cancer NZ and Variety to support communities.
SkyCity recognises the role we play, in the communities we operate in, and cares about the impact of our operations on people, communities and the environment. Understanding our impact allows us to build for the future.
SkyCity undertakes a materiality assessment on a regular basis to prioritise the issues that are most important to our business and key stakeholders in the short, medium, and long term. The materiality assessment determines issues that are critical to SkyCity’s financial performance and its broad set of stakeholders, including investors, employees, customers, wider society and the environment.
Our most recent materiality assessment was completed in April 2026, with the assistance of an independent consultant. Internal and external stakeholders were asked to identify issues material to them and a shortlist was derived, shaping the next phase of our SkyCity Sustainability strategy.
For more information on our materiality assessment and sustainability progress read our Annual Report.
Through the Materiality Assessment, SkyCity identified three priority areas within four overarching pillars: Community Connection; Empowering People; Climate & Nature foundations; Guardians of Reputation. These pillars will guide sustainability targets and initiatives for FY27 – FY29.
“At SkyCity, we recognise that sustainability is critical to all levels of our business and operation.”
Our current climate commitments include reducing our absolute Scope 1 and 2 greenhouse gas emissions by 38% by 2030 and 73% by 2050, against a 2015 baseline, in line with Science Based Targets initiative (SBTi) guidance.
Since we began measuring our emissions, SkyCity Group have seen an estimated 23% reduction in our carbon emissions. Under our new Strategy, we continue to have a sustained focus on Climate and Nature Foundations.
If you'd like to know more, please read our Toitū GHG Inventory Report and Carbonreduce certification
We take our responsibilities as a host very seriously and each of our properties has a robust Host Responsibility Programme in place.
Gambling can be a fun and enjoyable entertainment activity. However, it can also have harmful effects on some individuals, their families, and their communities. Our challenge is therefore to ensure that our business provides entertaining and profitable, yet safe and responsible, experiences and environments.
"We voluntarily exceed what is required of us on a number of fronts. We have made excellent progress in demonstrating just how seriously we take our responsibility.”
We are immensely proud of the culture of care we have developed within our casinos and continue to focus on ways to ensure that this culture of care is maintained and that we have the highest standard of host responsibility practice. Over the past financial year, we implemented additional host responsibility measures to improve our ability to prevent and minimise harm from problem gambling, including:
A robust Host Responsibility Programme is in place at each of our physical sites, and within SkyCity Online Casino, to prevent and minimise harm from problem gambling. All SkyCity staff receive training in host responsibility awareness. A dedicated team of experienced host responsibility specialists are employed at each of SkyCity’s land-based casinos and an experienced harm minimisation team is in place for SkyCity Online Casino.
In a dynamic casino environment, maintaining effectiveness, relevancy, and consistency in harm minimisation best practice is an ongoing challenge. In response to that challenge, SkyCity continues to explore available technology solutions, seek expert advice, consult stakeholder groups, and source a range of research material.
“We partner with local experts and support agencies to ensure we have the resources in place for harm minimisation and prevention.”
SkyCity promotes a range of tools in order to facilitate safer gambling – however, exclusion is an equally important host responsibility offering for those who may be experiencing gambling harm. Our casinos offer extensive information to customers about exclusion options and referral details to problem gambling support services, including gambling helplines and face-to-face counselling organisations.
In New Zealand, customers can choose to exclude themselves from all SkyCity casinos in New Zealand for a period of up to two years. In some cases, SkyCity itself makes the decision to exclude a customer as a means to prevent risk of harm occurring, or as a means to stop further harm through a customer’s gambling at SkyCity’s casinos. In Adelaide, customers can also choose to exclude themselves from the SkyCity Adelaide casino and, in some cases, SkyCity itself or the Liquor and Gambling Commissioner makes the decision to exclude a customer – all exclusions are referred to Consumer and Business Services (the South Australian Gaming regulator).
The signs and symptoms of problem gambling include:
Since 1996, the SkyCity Community Trusts have invested in the people and organisations creating stronger, more connected communities across Auckland, Hamilton and Queenstown.
Established as independent charitable trusts, each Trust is governed by an independent Board of Trustees made up of experienced community, iwi and business leaders. Their local knowledge and leadership help ensure funding is directed where it can create the greatest impact, fostering strategic partnerships that empower organisations to make a lasting difference for people, whānau and rangatahi across Aotearoa.
Supporting communities from the Far North to the Bombay Hills since 1996, the SkyCity Auckland Community Trust invests in organisations that strengthen community wellbeing, support rangatahi leadership and create lasting social impact.
To date:
Learn more
The SkyCity Hamilton Community Trust supports organisations across the Waikato that are helping communities thrive. Through strategic investment and community partnerships, the Trust backs initiatives that create lasting local impact.
To date:
Learn more
The SkyCity Queenstown Community Trust invests in organisations that strengthen and support communities throughout the Queenstown Lakes region. Through local partnerships, the Trust helps create opportunities that contribute to thriving communities now and into the future.
To date:
Learn more
SkyCity is a major sponsor of sports teams, local events, and charities in all the communities in which we operate.
We are proud to work alongside our charity partners: Leukaemia and Blood Cancer New Zealand and Variety – the Children’s Charity.
We are equally proud to support some of our greatest local sports teams. We also help raise awareness for a number of other charities and initiatives, supporting many additional organisations that approach us for our help each year.
The breadth of our sponsorship activities enables SkyCity to help the community in many ways. Whether it is providing fundraising opportunities, connecting fans with their sporting heroes, or entertaining the masses, SkyCity is committed to supporting our local communities.
In the giving space, last financial year SkyCity Adelaide supported more than 50 local charities in various ways.
Some of these key partnerships included:
SkyCity Auckland has a diverse portfolio of partnerships with some of the most recognisable brands and events.
In the Firefighter Sky Tower Stair Challenge, firefighters from communities across New Zealand join forces to raise money, with each participant climbing the 1,103 steps of the Sky Tower wearing 25 kilograms of gear. A record $1.5 million was raised through this event over the last financial year, bringing the total raised to over $13.8 million during the 19-year partnership with SkyCity. In the Step Up Challenge, teams, organisations, and individuals come together to climb the Sky Tower. $260,000 was raised over the last financial year through this event, with over $2.8 million raised over the 9-year partnership with SkyCity.
SkyCity Auckland is an ongoing sponsor of Variety – the children’s charity; hosting daily Variety Bingo sessions, will all profits contributed towards helping New Zealand children have a better quality of life.
SkyCity Hamilton sponsors a wide range of charitable organisations, sporting teams and entertainment events.
SkyCity Hamilton is proud to work alongside Chiefs Manawa, Wanderers Football, The Northern Brave, Te Rapa Racing and the SkyCity Hamilton Waikato Cup, Magic, Hamilton Charitable Tree Trust, the Chinese Moon Festival and Balloons over Waikato.
SkyCity Queenstown's key partnerships are:
SkyCity is committed to meaningful engagement with the communities in which its customers live and work. While SkyCity Online Casino is operated out of Malta its customer base is in New Zealand and therefore its focus is on contributing to charities that genuinely make a difference throughout New Zealand. This includes helping patients with leukaemia and blood cancer, cleaning up our oceans, and planting native trees.
Each quarter, SkyCity Online Casino voluntarily donates to the following charities: Leukaemia & Blood Cancer New Zealand, Sustainable Coastlines and Million Metres Streams.
By working with various organisations, we diversify our reach and ensure that we benefit communities right across the country.
SkyCity supports Variety – The Children’s Charity (a charity focused on improving the wellbeing of children and young people) through the delivery of Variety Bingo in Auckland.
Working with Variety – The Children’s Charity, SkyCity has helped to raise more than $150,000 over the last financial year and in excess of $4.9 million over the 23-year partnership.
Each year, SkyCity supports fundraising efforts for Leukaemia & Blood Cancer New Zealand (the national charity dedicated to supporting patients and their families living with blood cancers and related blood conditions) via the annual Firefighter Sky Tower Stair Challenge and Step Up Challenge. Through both of these events, SkyCity has helped Leukaemia & Blood Cancer New Zealand raise $1.7 million over the last financial year and in excess of $16.6 million over the partnership period.
Holidays Act Remediation
SkyCity is conducting an audit into its payroll processes with the understanding that some current and past employees in New Zealand may have received incorrect payments.
The issues relate to entitlements under the Holidays Act 2003 and primarily impact permanent employees who work variable and unpredictable work patterns or work above their contracted hours. In some, but not all, cases these employees may not have not received correct payments and remediation may need to occur. The Holidays Act legislation is complex with varying rules and calculations for different leave types. This is a wide issue affecting many employers and is not isolated to SkyCity.
Once the audit is completed, SkyCity will write to affected employees (past and present) with information about their remediation payment and how they may have it paid. Earnings history and leave patterns are unique to each employee and, as such, not all employees are affected.
Past employees who have changed their address since leaving SkyCity may wish to update their contact details by emailing mypay@skycity.co.nz. Please note that any update of contact details will involve a verification of identify process.
Currently, SkyCity is unable to advise the amount of any remediation payment as we have yet to complete our determination of individual remediation amounts for affected employees.
We appreciate that it is a lengthy process to determine and process the remediation payments. Our focus has been on investigating the issue thoroughly and ensuring the remediation payment calculations are accurate for each affected employee. SkyCity is actively engaging with several third parties to verify our calculations as well as working closely with the Labour Inspectorate.
At SkyCity, our commitment to integrity, safety, and fair play is at the heart of everything we do. Our Code of Conduct (the Code) outlines the standards and behaviours expected of everyone at SkyCity which guides how we work and make decisions, how we serve our customers, and how we maintain trust in the gaming and entertainment industry.
Whether on the gaming floor, behind the scenes, or in our digital environments, the Code guides our actions and decisions, so we consistently deliver safe, responsible, and engaging experiences.
What the Code Covers
The Code of Conduct provides clear, practical guidance on how we:
Why It Matters
SkyCity is built on trust, entertainment, and experience. The way we conduct ourselves is just as important as the services we provide.
Our Code ensures that all team members, contractors, and partners understand their role in:
A Culture of Responsibility and Respect
We are committed to creating environments that are not only entertaining, but also ethical, safe, and inclusive. The Code reinforces our culture by setting clear standards for behaviour, accountability, and professional conduct.
Encouraging a Speak-Up Culture
We believe in doing the right thing and encourage everyone to raise concerns when something doesn't feel right. SkyCity provides confidential reporting channels and protects individuals who report concerns in good faith. All reports are taken seriously and handled with care.
Access our Code
You can read or download our full Code of Conduct below:
Safety Online
We’ve seen a rise in scam ads and fake websites pretending to be SkyCity. These fraudulent promotions often appear on social media or in app stores and are designed to trick people into clicking on unsafe links or downloading fake apps.
SkyCity does not promote its online casino through any third-party ads, including on Facebook, Instagram, or other social media platforms.
This page will help you spot the difference between real and fake SkyCity content, so you can protect yourself and others.
How to know it’s really SkyCity?
As a first point of call, check the website address (URL). The official SkyCity websites are:
If you're unsure, type the address directly into your browser.
We only release apps through the Apple App Store and Google Play Store, under the verified SkyCity name. This is what our SkyCity app looks like.
Signs it might be a scam
What to do if you see a fake ad or site
Still unsure?
If you’ve come across something and want to check if it’s really from us, we’re here to help.
SkyCity supports safer gambling online
As legislation continues to evolve, SkyCity supports strong rules to protect consumers, including better regulation of online casino advertising and scam prevention.
Your awareness helps protect others, too. If something doesn’t feel right, it probably isn’t.
Stay alert. Stay safe.
